ScarvesNall.uk (and holding company Fanshops.be) strives for transparency and trust when it comes to protecting your privacy and we aim to clearly explain how we collect and process your information. It’s important to us that you should enjoy using our products, services and website without compromising your privacy in any way. This policy outlines how we collect and use different types of personal and behavioural information, and the reasons for doing so. You have the right to access, change or delete your personal information at any time.
You can get in touch directly with our Privacy Team by using our “Contact Us” section.
You should read this policy in conjunction with our “Terms of Use” and “Cookie Policy“, and ensure that you understand how we collect and use your information.
Our policies will be updated from time-to-time. Please refer back regularly to keep yourself updated.
Collection and use of your information
We collect and store some information about you in order to deliver products and services to you (e.g. designing a product, arranging for a product to be sent to you, or where required by law).
We share some of that information with our trusted suppliers (including payment providers and postal services) to ensure the delivery of those products and services, or to give personalised recommendations on things we think will be of interest to you. We also collect information when you use our products and services and further details are provided below.
Information we collect
Information you provide us which we need in order to provide you with our services and products
There is certain personal information that we need in order to provide the products and services:
- Name
- Postal address (including postcode)
- Email address
- Telephone number
- VAT number (if applicable)
- Invoice details
- Logos/crests and other design preferences
How we use your information
We primarily use your information for the purpose of delivering the products and services that you have chosen and to personalise our interactions (including advertising) with you. For further details about this, and other ways we may use your information, please read the sections below.
To provide products and services;
- To fulfil your orders and contracts with us and our third party specialised payment providers.
- To send you service notifications related to your product or service such as order confirmations.
- To manage customer service queries and complaints.
- To manage your privacy preferences and to ensure you only receive communications that you have requested, which may include using your details to suppress you from communications.
- To send you administrative emails about your account, reminders for upcoming events, service changes, or new policies. These updates, changes and notifications are essential for the services that you have selected.
- To provide general location-based services, advertising or search results for our content.
- To detect and reduce fraud including fraudulent orders.
- To prevent users from posting illegal, offensive or objectionable comments on our site.
- To run promotions or if you agree to be a testimonial or reference for us.
To deliver marketing and advertising
We need your consent to use your information for some specific purposes such as marketing and personalised advertising. Ways in which we will use your information if you consent are as follows:
If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail & post. You will also be given the opportunity to receive such communications from us when you become a member of ScarvesNall.uk.
If you do not wish to continue to receive marketing information from us please contact us and we will remove you from our distribution list.
- We may send marketing communications via a range of channels including email and push notifications and you can opt out of these at any time. If you give us marketing permission, we may contact you to tell you about special offers and related or similar products or services.
- We will ask you if you wish to opt-out of such marketing when you first contact us or buy a product from us. You can also update your preferences at any time by “Contacting Us“. You can also opt out of email marketing by clicking the unsubscribe link at the bottom of our marketing emails. This does not apply to important service notifications such as payment confirmations (as covered in the section above) or where we have some other legal basis for contacting you.
- In order to deliver advertising and marketing messages that are relevant to you, we may use the information we hold about you, including details that we collate from your purchases or use of our services, to ensure that the advertising you see is of interest to you.
Other uses of your information
Other than where we have asked for your consent, we mainly rely on two other separate bases to lawfully use your information. First, we need to use your information in certain ways to provide our products or services to you, in accordance with our contracts with you. In this case, it is necessary for us to use your information so that we can deliver the products or services you have chosen. Second, as described in more detail below, in certain cases, we may use your information where necessary to further our legitimate interests, where those legitimate interests are not overridden by your rights or interests:
- To measure customer and user response and engagement with our products and services. This may include sharing your information with third parties who help us to analyse and measure these things.
- To ensure our products (including website) are compatible with the browsers and operating systems used by most of our visitors.
- To help us improve our customer and user experience. We may send customer satisfaction surveys and market research questionnaires (for which we may share your information with third party suppliers employed by us).
- To detect and reduce fraudulent activity and for other security related purposes such as to help us protect against harassment, IP infringement, crime or other security issues.
- For any purpose required by law or regulation and to verify information that we provide to third parties for compliance and audit purposes such as the Audit Bureau of Circulation (ABC).
You have the right to object to any of the above uses of your information, please contact us if you wish to do so. We will consider all objections reasonably, but there may be legal reasons where we deem that the use of your information is still appropriate. We will explain our decision to you in a timely manner.
How we work with third parties
As mentioned, in some instances, we disclose personal information to third parties when it is necessary to deliver a service or product, or to help us improve your experience with us, or when we are required to do so by contract or law. “Third parties” include suppliers. We have in place contracts to ensure the information remains secure and limited in use, and if we do not have a legitimate business reason to pass on your information, we will ask you to give consent first. Some examples of when we share your information are below:
- When you make a payment, your payment will be processed by a specialist payment processor to ensure a secure transaction. All payment processors used are compliant with required security standards. If you have any questions regarding secure transactions, please contact us.
- Where products are supplied by 3rd party suppliers, we may provide some personal information, including postal address, if the products are directly send to the customer from the 3rd party supplier.
- When we send you an email, these are delivered by marketing platforms. As part of this service, certain information such as message opens, clicks and formatting are recorded to help deliver the best email experience.
- When we test and launch new products, services or offers, we may work with trusted third parties to support us.
- We may also employ third parties to carry out statistical analyses and conduct surveys on our behalf, to support our services, advertising and content production efforts respectively.
- To provide information for auditing purposes by official regulators.
Retaining and storing your information
Retention policy
We securely store your information, and hold it for as long as we need to in order provide our services and products to you in accordance with (i) applicable law, or (ii) as long as is set out in any relevant contract you have with us.
We review our retention periods for personal information regularly. If you have not interacted with us in any way, we will generally no longer hold your information after 5 years (although this may be shorter for individual businesses (you can confirm by contacting us)). Sometimes we may need to keep it for longer periods such as tax and other financial regulatory reasons, this would typically be 7 years. We would only keep it for longer than this if we are required to by law.
If you request for us to no longer contact you, for example with marketing communications, we will retain the minimum amount of information about you so that we can ensure we remove you from any future communications. Please note that if you ask us to completely remove all information about you, and you subsequently use our products and services at a later date, we will no longer be able to recognise your previous request to not be contacted, which is why we would keep it and suppress it in line with industry standards.
Storing and transferring information internationally
As the internet is a global environment and we work with third parties across the globe, collecting and using your personal information may involve the transfer of this information internationally, including outside of the European Union. By using our products and services you acknowledge and agree to your personal information being transferred in this way, including to jurisdictions outside the EEA.
We maintain strict policies to ensure all information that is transferred is done so safely and securely.
Keeping your information safe
We take information security seriously and have policies and procedures in place to ensure the information we hold on you remains safe. We limit who has access to your information and ensure that those who do are bound by contracts to keep your information availability restricted and safe.
Transfers of your Information
Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Disclosures of your information
We may disclose your personal information to third parties:
- if ScarvesNall.uk or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of ScarvesNall.uk, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction,
- in the event that ScarvesNall.uk sells or buys any business or assets;
External links
This privacy policy only applies to ScarvesNall.uk and Fanshops.be’s use of data. Our websites, services or products may, from time to time, contain links to, use or be on external sites. We are not responsible for the privacy policies or the content of such sites and we recommend that you read the privacy policies on any external sites you use. Similarly, if you are directed to our website from a third party we are not responsible for the privacy policy or practices of the third party. We strongly recommend you read their policy.
Cookies
Cookies are small files that are created in your web browser when you visit any of our websites.
You can find more information about the types of cookies that we, and certain third parties use, why we use them, and how to manage them in our cookie policy.
Who we are
Group company
Company Registered Addresses:
Fanshops.be, Nederstraat 18, 3545 Halen, Belgium +32 13 30 44 22
VAT: BE0876275036
If you have questions about this policy or about your personal information, please send correspondence to us at the above address or “Contact Us“.
Checking your Details and Contacting us
ScarvesNall.uk / Fanshops.be is the data controller for the purpose of the General Data Protection Regulation (GDPR) (EU) 2016/679. You have the right to access the information we hold about you and your right of access can be exercised in accordance with the Regulation. You can access or request to delete your information by “contacting us”. Our security procedures mean that we may request proof of identity before we reveal information.
